Privacy Policy

LavaEgg Scheduler, operated by LAVA EGG LLC. Effective September 28, 2026. Last updated October 19, 2026.

Who we are

LavaEgg Scheduler is scheduling software operated by LAVA EGG LLC. This policy describes how LAVA EGG LLC handles information when someone uses LavaEgg Scheduler, including an owner workspace, a public booking page, and booking text messages.

LavaEgg Scheduler sends those text messages from one shared number for every business that uses the software. A client business, such as the business named in a booking, does not write or send the messages. Every appointment text begins with "LavaEgg Scheduler for" followed by that business's name and a colon. Automatic replies to HELP, STOP and START are one fixed text for the whole shared number, so they begin with "LavaEgg Scheduler:" without a business name.

Information we collect

What we collect depends on how you use LavaEgg Scheduler.

• Account and workspace. When an owner signs in, we receive the LavaEgg account identity needed to open an authorized project, such as a name, email address, and sign-in identifiers. The workspace can hold services, availability, staff, resources, and appointments the owner stores.
• Booking details. When a customer books, we receive the details submitted on the form, such as a name, contact information, the service or rental, and the requested time.
• Text-message consent. When the SMS option is available, the web booking record retains whether the optional appointment-text checkbox was checked, business and booking identity, normalized phone number, effective SMS consent state, disclosure version, server-recorded time and public-booking source. Leaving it unchecked permits booking and grants no SMS consent. Bookings entered by staff at the business retain the answer the customer gave on the business’s screen while the notice was shown beside the choice (Yes or Accept, No, or no answer), the confirmed phone, booking/customer context, authenticated staff identity, server time, method and disclosure version. Earlier staff-assisted bookings retain a spoken answer with a verbal method; that record does not establish that the disclosure was presented. Existing opt-out and suppression states remain effective.
• Technical data. Our hosting systems record ordinary request data such as the page requested, the time, and security logs. Cloudflare Web Analytics, which does not use cookies, measures page views and page load performance on this website.

How we use information

We use this information to provide LavaEgg Scheduler, to authenticate owners, to create and show bookings, to send the transactional booking texts described below, to honor STOP, START, and HELP, to keep the service secure, and to meet legal duties. We do not use mobile numbers or text-message consent to send marketing.

How we share information

We share information in these categories:

• The business you booked with. That business receives the booking details, including your phone number, so it can provide the appointment or rental. It does not receive your text-message consent for marketing.
• Service providers. Twilio delivers text messages for us. Google Firebase provides sign-in for LavaEgg accounts. Hosting and infrastructure providers serve this website and the Scheduler service. They process information for those purposes.
• Legal and safety. We may share information when the law requires it, or when it is needed to protect the rights, property, or safety of LAVA EGG LLC, our customers, or the public.
• A business transfer. If LAVA EGG LLC is involved in a merger, acquisition, or sale of assets, business information may transfer as part of that transaction.
• Marketing partners and affiliates. We do not share mobile information or text-message consent with affiliates or other third parties for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

Text messages (SMS)

LavaEgg Scheduler is a product of LAVA EGG LLC. If you tick the optional text-message box when you book online, or choose Yes or Accept on the business’s screen when you book in person, with a business that uses LavaEgg Scheduler, LavaEgg Scheduler will text you about that booking: confirmations, reminders, and changes or cancellations. We use your mobile number and your consent only to send those messages and to answer HELP and STOP requests. Our SMS provider, Twilio, delivers the messages for us. The business you booked with receives your booking details, including your phone number, so it can serve you, but it does not receive your text-message consent for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties. Message frequency varies, usually 2-4 messages per booking. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Questions: support@lavaegg.com.

Message types are transactional only: booking confirmations, reminders, changes or cancellations, the opt-in confirmation, and HELP, STOP, and START replies. No marketing messages are sent. Because every LavaEgg Scheduler text comes from one number, STOP applies to that whole number. Replying STOP ends texts about bookings with every business that uses LavaEgg Scheduler. Reply START or UNSTOP to resubscribe. Msg & data rates may apply. Consent to texts is not a condition of booking.

How consent is collected is explained at https://lavaeggscheduler.com/sms-opt-in.html. The terms for these texts are at https://lavaeggscheduler.com/legal/terms.html#sms.

AI assistant conversations

When you use the staff assistant, public booking assistant, or website product guide, we save your submitted messages, actual voice transcripts, and the assistant’s replies for quality review, service improvement, and safety. Messages can contain personal information you choose to include. Authorized LavaEgg administrators can review them in the private Workbench. Conversations are associated with the Scheduler project and assistant type. We do not include session credentials, access tokens, raw network addresses, or the assistant’s private workspace context in these records. Avoid sharing passwords, payment details, or other secrets in chat.

We use xAI to generate assistant responses and process voice input. Voice audio is not stored in these conversation records. Conversation records expire 90 days after each interaction and are scheduled for automatic deletion; expired records are excluded from review immediately. You can use the booking form without using the AI assistant. Recovery backups may retain deleted or expired records for up to seven additional days and are not available in the review screen. To request earlier deletion, contact support@lavaegg.com.

How long we keep information

We keep account, booking, and consent records for as long as needed to provide LavaEgg Scheduler, to honor STOP and START, and to meet legal duties. STOP and START events stay in the shared opt-out table so an opt-out continues to be honored until the person resubscribes.

Your choices

Text-message consent is optional. The web form’s appointment-text checkbox is unchecked by default; leaving it unchecked permits booking without granting SMS consent. When you book in person, you answer on the business’s screen next to the same notice; No, Not Now, or no answer permits booking without granting SMS consent. Reply STOP to opt out of booking texts at any time, START to resubscribe, or HELP for help. Help and other questions go to support@lavaegg.com or https://lavaeggscheduler.com/help. To ask about information we hold, email support@lavaegg.com.

Security

We use reasonable administrative and technical measures designed to protect the information we hold. No method of storage or transmission is perfectly secure.

Children

LavaEgg Scheduler is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes

If we change this policy, we will post the updated version at this URL and change the effective date above. The text-message consent disclosure links to this page, including the text-message section.

Contact

LavaEgg Scheduler is operated by LAVA EGG LLC, 569 Chambers Street, Spencerport, NY 14559.

Email: support@lavaegg.com